The plants we ordered arrived in beautiful condition and look fantastic in Waterside's granite 80cm pond container. We have had a bit off fun getting the plants to sit at the correct depth (one needed to be just below the surface), but think we're there. Everyone who's seen it thinks it's a great feature and have asked, "Is it real granite?" Would definitely recommend.
Plants arrived very quickly, in good shape. However, I would like to comment on the packaging: single use plastic bags and one large bin bag. I am trying to reduce my use of plastic. Biodegradable bin bags and small bags as used for compost caddies are available, and paper sticky tape for the boxes.
I know these cost more but if we do get a single use bag tax then the price may become more equal, plus its not much when postage charge is £12.