Delivery Details

Thank you for visiting the pond plants online website of Waterside Nursery, Sharnford, Leicestershire

In placing an order with us online and completing the checkout process you are accepting our Terms of Business.

  • Confirmation of your mail order is by email.
  • Parcels can be sent to an address in UK only.
  • We can NOT send to Northern Ireland or Republic of Ireland from December 31 2020 onwards.
  • We can NOT send to GY, JE postcodes due to unreasonably high costs.

Plant orders placed today will be sent within a week of your order (weather permitting). Container ponds may take longer dependent on stock availability.

  • Plants will normally be dispatched within a week of your order being placed with us. Orders placed Monday – Wednesday usually leave us within the next day or two. Thursday and the weekend’s orders would be dispatched on the following Monday/Tuesday.
  • If you wish to specify a date of delivery for your order please do so in the General Comments box as you go through Checkout. We will see this and manually override the automated date on your email confirmation.
  • When we do the paperwork in readiness to pick your plants in the nursery you will receive an email to give you notification that it is being processed. On the morning of delivery you will then receive an email from APC parcelrite our courier with a tracking detail.
  • Delivery is usually by APC Overnight and can be tracked via
  • Delivery cost is calculated on total order value as follows:
    Order Value Delivery Cost
    £50.00 and under £6.00 *
    Over £50.00 FREE *

    * Postcode surcharges for certain postcodes:

    Add £10 – AB, DD8 – 9, FK19 – 21, IV1 – 40, IV63, KW1 – 14, PA21 – 40, PH1 – 41, PH49 – 50, PO30 – 41 & TR21 – 25

    Add £25 – HS1 – 9, IM, IV41 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA62 – 76, PH42 – 44 & ZE

  • Your mail order parcel should arrive within 24 hours of dispatch from us via the Courier in a standard delivery area (48 – 72 hour delivery for Highlands and Islands) and can be tracked on the internet using the code enclosed in the email from
  • A signature will not be required on delivery. Fill in the details during Checkout of a safe place for your parcel to be left without signature and this information will be included on the delivery docket.
  • The courier may not ring your doorbell as they have been given a safe place to leave your parcel without signature which conforms to a policy of  ‘Non Contact Delivery  Practice’. A photograph of where the parcel has been left without signature can be supplied on request.
  • On receipt all goods should be unpacked, inspected and given the correct growing conditions immediately – according to each plant ticket.
  • Plants are individually wrapped and labelled with details of the planting requirements of each plant. We believe all plants sent out by us are true to name and every effort is made to ensure they are of good quality when they reach you.
  • In the later part of the season some plants will be cut down in order for them to fit into the box for dispatching.
  • Container ponds can be sent direct by the manufacturers and can take between 1-8 weeks to be dispatched dependent on size and colour finish as not all combinations are in stock. Plant support rings and plants ordered with a container pond will either be sent with the pond or after it has been delivered.
  • In the event of goods being received in a damaged/unsatisfactory condition please let us know by phone on 07931 557082 or by email on [email protected] within 48 hours.
  • We do not export and we do not do trade prices or discounts.
  • We are VAT Registered No. 441 6166 09 and a VAT invoice can be supplied on request. Our Checkout prices include VAT.

Under Consumer Contracts Regulations 2013, you have the right to change your mind and cancel an order within 14 days of receiving the goods.

  • If you do decide to cancel, you should put this in writing, either by letter or email.
  • The goods should then be returned to us in good, re-saleable condition at your cost.
  • You will be refunded the item value if you have fulfilled these requirements.

Our Plant Passport Registration Number is GB – 129764.

We cannot be responsible for a plant from us if it has been repotted into a basket using a different compost. We cannot guarantee each plant will flower in its early years after leaving the Nursery.

The above policies do not affect your statutory rights.

You can order by telephone (07931 557082) and pay by card or by bank transfer. Please request Bank details for BACS if required.

For  more details on how we Pick and Deliver your order See our page – Packing your Plants