Thank you for visiting the pond plants online website of Waterside Nursery, Sharnford, Leicestershire

TERMS OF BUSINESS
In placing an order with us online and completing the checkout process you are accepting our Terms of Business.

• We confirm your online order by email.
• Parcels can be sent to an address in UK only.
• We can NOT send to Northern Ireland or Republic of Ireland from December 31st 2020 onwards.
• We can NOT send to GY, JE postcodes due to unreasonably high costs.

• Delivery cost is calculated on total order value as follows:
  

  Order Value	Delivery Cost
  £50.00 and under	£6.00 *
  Over £50.00	FREE *

  * Postcode surcharges for certain postcodes:

  Add £10 – AB, DD8 – 9, FK19 – 21, IV1 – 40, IV63, KW1 – 14, PA21 – 40, PH1 – 41, PH49 – 50, PO30 – 41 & TR21 – 25

  Add £25 – HS1 – 9, IM, IV41 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA62 – 76, PH42 – 44 & ZE

• Your mail order parcel for England or Wales and some areas of Scotland should arrive within 24 hours of dispatch from us via the Courier APC. (48 – 72 hour delivery for some areas of Scotland and all Islands).
• Track parcels on the internet using the code in the email or a text to a mobile from apc-overnight.com.
• You do not need to sign for delivery. Fill in a safe place for your parcel to be left without signature during Checkout. We include this information on the delivery docket.
• The courier may not ring your doorbell as they have been given a safe place to leave your parcel which conforms to ‘Non Contact Delivery Practice’ rules.
• We can supply a photograph of where the parcel has been left without signature, if requested.
• Goods should be unpacked, inspected and given the correct growing conditions immediately – according to each plant’s ticket.
• Plants are individually wrapped and labelled with details of the planting requirements of each plant. We believe all plants sent out by us are true to name and every effort is made to ensure they are of good quality when they reach you.
• In the later part of the season some plants will be cut down so that they fit into the box for dispatch.
• Container ponds can be sent direct by the manufacturers and can take between 1-8 weeks to be dispatched depending on size and colour finish as not all combinations are in stock. Plant support rings and plants ordered with a container pond will either be sent with the pond or after it has been delivered.

Returns Policy:

• If goods are received in a damaged/unsatisfactory condition please let us know by phone on 07931 557082 or by email on [email protected] within 48 hours.
• You can return a plant or item you are not happy with within 14 days of receiving it but you must contact us within 2 days of receipt to advise you wish to return it.
• Please send a photo with your request to return an item so we can see the issue.
• We will not pay the costs of returning an item to us.
• Until we receive the goods back they are your responsibility. For your protection we recommend you use a recorded delivery service to return items.
• To receive a refund for the value of the goods please return the item to us in its original condition, within 14 days of delivery.
• If the item is not returned in its original state, we reserve the right to withhold a percentage of the refund value.

The above policies do not affect your statutory rights for faulty dry goods.

• We do not export and we do not do trade prices or discounts.
• We are VAT Registered No. 441 6166 09 and a VAT invoice can be supplied on request. Our Checkout prices include VAT.
• Our Plant Passport Registration Number is GB – 129764.

Alternative methods of placing an order:
You can order by telephone (07931 557082) and pay by card or by bank transfer. Please request Bank details for BACS if required.

For  more details on how we Pick and Deliver your order See our page – Packing your Plants