Frequently Asked Questions

I'm new to pond planting - how do I choose what plants to start my pond off?

Choose a prepared pond scheme – these are available on Shop/ Planting Schemes. These are in size according to the surface area of your pond.

Find the right scheme for your size of pond and we do the choosing of the plants for you. The number of plants of each type you receive is standard in a scheme but you can pick either ‘Mainly British Native’ or ‘Any plant’ or ‘British Native plants only’ from our range.

We make sure you get a balanced scheme for pond areas of assorted shelves with interest across the seasons and various wildlife.

Can I arrange a set delivery day in advance when I place my order?

Add a specific delivery date in General Comments as you go through Checkout. We will manually override the date of despatch that will be automated onto your email confirmation.

Do you send out plants all year round?

We send pond plants at any time of year except when there is ice on our ponds. You can plant anytime when there is not ice on your pond.

Our plants come rooted into their baskets so they are ‘moving home’ and easily relocate to your pond.

Use our ‘Email when available’ system to give you a notification when a plant you want becomes available again if it is not available during Winter.

How does my order arrive?

Plants will be sent out at the beginning of a week after the order is received to avoid plants being kept wrapped whilst in transit over a weekend.

They should be delivered to you in 24 hours following dispatch by APC (Highlands and Islands 48 hours) and can be tracked using the code sent to you by email.

Container ponds will be sent by the manufacturer within 6 weeks of receipt of the order dependent on the size and colour ordered as some of these are made to order. Plants and support rings will be delivered with or after the pond is delivered.


How do my plants arrive?

Shelf plants and waterlilies are sent ready rooted in aquatic compost in the size basket quoted. Oxygenating plants are sent as bareroot portions or bunches.

All plants are wrapped in newspaper and a plastic bag to keep them damp in transit.

Each plant or group of 3 plants in a bag will have a ticket in it with details:

  • plant name
  • depth of water over the top of the basket
  • height & flowering

What is w, Shelf 0, Shelf 1, Shelf 2, Shelf 3?

<p>Suitable for waterlogged soil (wet mud)</p> w is an area of wet mud where water will stay (especially in Winter) on a stream edge or a wet bog garden

<p>Suitable for shelf depth 13-15cm(5-6”) or waterlogged mud </p> is  a shelf 0 in a pond 13-15cm(5-6″) deep where water will just cover the top of the basket by 0-5cm (0-2″).

<p>Suitable for shelf depth 14-22cm (approx 6-9”) below water surface</p> is a shelf 1 in a pond 15-22cm(6-9″) deep where water will cover the top of a planted basket by between 5-10cm (2-4″)

<p>Suitable for shelf depth 23-44cm (approx 10-17”) below water surface</p> Shelf 2 is a shelf in a pond 23-44cm(10-17″) deep where water will cover the top of a planted basket by between 15-25cm (6-10″)

<p>Suitable for shelf depth 45cm+ (approx 18”+) below water surface level</p> Shelf 3 is either a shelf or the pond floor which is deeper than 45cm(18″) deep above the top of a planted basket

For more information go to Build a Pond page